Questions?

Frequently Asked Questions

General

Custom Liquid

General Questions

What payment methods do you accept?

We currently accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay, and Amazon Pay.

Where can I find Cowboy Cool products in a store?

You can find a retailer near you by checking our directory here.

I would like to carry the Cowboy Cool brand in my store. What do I need to do?

To apply to become a retailer please fill out this application form here, or email us at wholesale@cowboycool.com.

Do you offer gift cards?

We sure do you can purchase one here.

Returns & Exchanges

What is your return policy?

Cowboy Cool accepts returns and exchanges within 30 days of receipt of your order. We reserve the right to refuse exchanges that are shipped after the 30-day grace period has expired or items which are not in their original condition with original tags attached and undamaged packaging. We do not accept exchanges on items that have been worn, altered, washed or damaged in any way.Please note we are unable to accept exchanges or returns for items purchased at other retail locations or other stores or websites.In the case of return for refund, please note that we do not refund the original or return shipping charges. In the case of a return for exchange or store credit, we will cover the cost of return shipping. Please note that it may take up to 5-7 business days for your refund or exchange to be processed once received. A $5.00 restocking fee will be applied to all returns, except for damaged or defective item(s). If we are unable to complete the requested exchange or replace/repair the returned item(s), we may, at our discretion, issue a gift card, credit or refund back to your original payment method.These situations are typically dependent upon inventory levels of the respective item(s) being returned.All refunds are only made back to the original payment method. If the original payment method is unavailable the refund will be issued to a store gift card.If a return is associated with an order that included a "free item with the order", the free item MUST be included in the return.All sales are final on sale items; returns are not accepted on sale items under any circumstances.To initiate your return/exchange begin by emailing us at: info@cowboycool.com or give us a call at 214-414-1161.

What is your return policy?

In the case of return for refund, please note that we do not refund the original or return shipping charges. In the case of a return for exchange or store credit, we will cover the cost of return shipping. Please note that it may take up to 5-7 business days for your refund or exchange to be processed once received. A $5.00 restocking fee will be applied to all returns, except for damaged or defective item(s).

How do I start a return or exchange?

Send an email to info@cowboycool.com and let us know the error with your order. We’ll be more than happy to make things right as soon as possible.

There’s a problem with my order. What do I do?

Send an email to info@cowboycool.com and let us know the error with your order. We’ll be more than happy to make things right as soon as possible.

Order Status

When will my order be shipped?

All merchandise orders are fulfilled on business days within 48 hours of receipt of your order. Business days are Monday through Friday (excluding holidays). We do not ship on weekends or holidays. Orders placed after 11am CST on Friday will ship the next business day (first non-holiday after the weekend).

When will my order be delivered?

Once fulfilled, orders are shipped depending on the shipping option you selected at checkout. Shipments deliver within 4-10 business days to most US locations, but we have noticed they usually deliver faster than that.

I made a mistake on my order contents/shipping address/etc. How do I edit it?

Send an email to info@cowboycool.com with the changes you need made, and we’ll take care of it as soon as possible.

I forgot to apply a discount code at checkout. What can I do?

Send an email to info@cowboycool.com to let us know, and we can apply the discount for you.

How can I track my order?

Once your order has shipped you will receive an email with tracking information. If you don’t receive an email, check your spam folder. If it’s still not there, feel free to email us at info@cowboycool.com and we’ll send you your tracking information.

Shipping

Do you offer free shipping?

Yes! We offer free shipping on all US orders over $65.

When will my order be shipped?

All merchandise orders are fulfilled on business days within 48 hours of receipt of your order. Business days are Monday through Friday (excluding holidays). We do not ship on weekends or holidays. Orders placed after 11am CST on Friday will ship the next business day (first non-holiday after the weekend).

When will my order be delivered?

Once fulfilled, orders are shipped depending on the shipping option you selected at checkout. Shipments deliver within 4-10 business days to most US locations, but we have noticed they usually deliver faster than that.

Can I upgrade my shipping?

No, in order to ship to multiple addresses, you will need to create a separate order for each address.

Can you ship to an address that’s outside the US?

No, in order to ship to multiple addresses, you will need to create a separate order for each address.

Can I ship to multiple addresses?

At this time we do not offer international shipping.

Sizing & Fit

How do I find my size?

You can find a "size chart" for each item located to the right of the size label on the product's page.

I usually wear a certain size in another brand. What size should I get?

Cowboy Cool sizes are true-to-size. We usually suggest choosing the same size you typically wear in other brands.

Do you offer tall and extended sizes?

Do you offer tall and extended sizes?